Terms and Conditions

1. About these terms

These Terms and Conditions apply to subscriptions and digital learning services purchased directly from Phlow Academy Limited through our website or a Phlow Academy web checkout. By purchasing a subscription, creating an account, or using the service, you agree to these terms.

Purchases made through the Apple App Store or Google Play may also be governed by the applicable store's payment, renewal, cancellation and refund terms.

2. Who we are

Phlow Academy Limited is an Irish registered company providing digital education services.

Company

Phlow Academy Limited

Company number

798713

Registered address

Apartment 2, Shamble Street, Castlebar, Co. Mayo, F23 VK09, Ireland

Email

info@phlow.academy

3. Accounts and learners

A subscription must be purchased and managed by an adult parent, guardian or other authorised account holder. The account holder is responsible for the accuracy of account information, safeguarding login credentials and the activity of linked learner profiles.

You must notify us promptly if you believe an account has been accessed without permission. Accounts and subscriptions may not be sold, shared outside the account holder's household, or used for unauthorised commercial purposes.

4. Subscription plans

Phlow Academy currently offers Personal Learning Journey, Mastery and Complete Phlow monthly subscriptions. The features, price, currency, taxes and billing interval applicable to your purchase are displayed at checkout before you confirm payment.

A subscription gives access only to the features included in the plan purchased. Content and features may evolve as Phlow Academy develops, provided that changes do not remove statutory consumer rights.

5. Payment and automatic renewal

Web payments are processed securely by Stripe through RevenueCat. Phlow Academy does not receive or store your complete card details.

Monthly subscriptions renew automatically at the end of each billing period until cancelled. The payment method on file will be charged the then-applicable subscription price and any applicable tax. If a payment fails, access may be restricted or suspended while payment is retried or until the amount is paid.

We will provide any notice of a material price change required by applicable law before the new price takes effect.

6. Activating a web purchase

A web purchase may need to be connected to your Phlow Academy parent account using a one-time redemption link shown after checkout or sent to the billing email address. Open the link on a supported mobile device with Phlow Academy installed and sign in to, or create, the intended parent account when prompted.

Redemption links are time-limited and should not be shared. If a link expires, follow the instructions provided to request or use a replacement link. Contact us if a completed purchase cannot be connected to your account.

7. Cancelling renewal

You can cancel a web subscription at any time through the subscription management link provided by Phlow Academy or Stripe, or by contacting info@phlow.academy. Cancellation stops future renewals. Unless applicable law requires otherwise, access continues until the end of the billing period already paid for.

Deleting the app or a learner profile does not by itself cancel a subscription. Apple App Store and Google Play subscriptions must normally be cancelled through the relevant store account.

8. Cooling-off and refund rights

If you are an EU or Irish consumer purchasing online, you may have a statutory right to withdraw from a service contract within 14 days of entering into it, without giving a reason. To exercise that right, send an unambiguous cancellation request to info@phlow.academy before the withdrawal period expires. You may use the model wording in section 17, but you are not required to do so.

If you expressly request that the service begin during the withdrawal period and then withdraw, applicable law may permit a proportionate charge for service supplied before cancellation. Any refund legally due will be made without undue delay and normally within 14 days after we are informed of the withdrawal, using the original payment method unless agreed otherwise.

Nothing in these terms limits rights or remedies that cannot legally be excluded, including rights where a digital service is faulty, not as described or not supplied with reasonable care and skill.

9. Educational service

Phlow Academy supports learning through structured activities, feedback and progression tools. It does not guarantee a particular examination result, grade, school outcome or rate of progress. Learners remain responsible for following school requirements and obtaining appropriate teaching or professional support where needed.

10. Acceptable use

You must not:

• interfere with the security or operation of the service;
• attempt to access another person's account or restricted systems;
• copy, scrape, reverse engineer or redistribute content unlawfully;
• upload unlawful, harmful or rights-infringing material; or
• use Phlow Academy in a way that harms learners or other users.

We may restrict or suspend access where reasonably necessary to protect users, the service or legal rights. Where appropriate, we will explain the reason and provide a reasonable opportunity to resolve the issue.

11. Intellectual property

Phlow Academy and its learning activities, visual systems, software, text, graphics, branding and other materials are owned by or licensed to Phlow Academy Limited and are protected by intellectual property laws. Your subscription grants a limited, personal, non-exclusive, non-transferable right to use the service while your access remains active.

12. Availability and updates

We aim to provide a reliable service but cannot promise uninterrupted availability. Maintenance, security events, internet failures and third- party services may occasionally affect access. We may update the service to improve learning, compatibility, accessibility, safety or security.

13. Personal data

We process personal data to provide and improve Phlow Academy, manage accounts and subscriptions, provide support, maintain security and meet legal obligations. Payment providers process payment information under their own privacy terms. Further information about our processing, retention and data-protection rights will be provided in the Phlow Academy Privacy Policy.

14. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.

Subject to those protections, Phlow Academy is not responsible for losses that were not reasonably foreseeable when the contract was formed, or for losses arising from unauthorised use, failure to follow reasonable instructions, or circumstances outside our reasonable control.

15. Changes to these terms

We may update these terms to reflect changes to the service, law, security or business operations. If a change materially affects an active paid subscription, we will provide reasonable notice where required. The effective date at the top identifies the current version.

16. Complaints and governing law

Please send questions or complaints to info@phlow.academy. We will try to resolve issues fairly and promptly. These terms are governed by Irish law. If you are a consumer, you also retain any mandatory protections and rights to bring proceedings available under the law of the country where you live.